FAQ
Q1 : How to fill in passenger’s name field correctly?
A : The passenger name(s) MUST BE CORRECTLY entered with EXACT sequence as they appear on your valid travel document. Please be informed that if the passenger's name does not match with that on the passenger's valid travel document, airlines reserve the right to deny boarding, so please ensure the passenger's name must match with your valid travel document before you confirm the booking. If you have two family names or a hyphenated family name, please enter it as one name without spaces or special characters, such as hyphens. If your surname has only one alphabet, such as O, then please enter OO in surname field.
If you have a middle name, it should be entered along with the first/given name in “Given name” field. Please ensure that it must be in sequence as shown on your passport or other valid travel document.
For example:
| Surname / Family Name | CHAN |
| First Name / Given Name | TAI MAN |
| Middle Name | JOHN |
| Family Name entry as : CHAN | Given Name entry as : TAI MAN JOHN |
Title:
| MR | Male (Adult) |
| MS | Female (Adult) |
| MISS | Female (Under 12 years old) |
| MSTR | Male (Under 12 years old) |
In view of the lack of distinction between the Family name and Given name, such as Indonesian, or if only full name is shown on your passport, we are sorry to inform you that online transaction is not acceptable. Please contact our customer service team ( Email : [email protected] ) for manual booking.
Q2 : Can I change the passenger’s name after the ticket issued?
A : Passenger's name cannot be changed once the reservation has been confirmed. Please ensure the passenger name matches with your valid travel document before you confirm the booking.
Q3 : Can I book air ticket without passport information or what should I do if the validity of my passport is less than 6 months?
A : Residents of Hong Kong passport holders, travelling to the Southeast Asian region are not required to provide passport information for reservation. For convenience, tickets can be ordered at any time, we will not have to ask passengers to fill in the passport data. You are suggested to contact our customer service (Email : [email protected][email protected] ) for reservation if you do not have any confirmed passport details. For passports with validity less than 6 months, you can still make a reservation online. However, please make sure that your passport has at least 6 months validity (counting from your return travel date) before your departure date. Otherwise, airlines have the right to refuse you to board.
Q4 : What are the consequences if the passport name does not match with the electronic ticket?
A : If the passenger's name on Electronic Ticket does not match with that on the passenger's passport, airlines reserve the right to deny boarding. Please ensure the passenger's name matches with your valid travel document before you confirm the booking. If you found a mistake after confirmed booking, please contact us as soon as possible for assistance.
Q5 : How should I fill in information for passenger with name lack of distinction between the Family name (Last name) and Given name, such as Indonesian passport holder?
A : In view of the lack of distinction between the surname and given name, such as Indonesian, please contact our customer service team (Email : [email protected] ) for manual booking.
Q6 : Can I book ticket through your sales hotline instead of processing online?
A : Please be informed that since 01st August,2016 a handling fee of HKD50 for each ticket will be charged for travel consultant service. You are welcomed to contact our customer service team ( Email : [email protected] ) for enquiries regarding manual booking.
Q7 : How will I get my tickets?
A : An electronic ticket will be issued instantly once the booking is confirmed. The electronic ticket reminder will be sent to your registered email account not later than 3 working days. You are suggested to print out the Electronic Ticket and bring along with your valid travel document and required visa upon check in.
Q8 : What type of air tickets do you sell ?
A : Currently, we sell point-to-point air tickets with instant online confirmation. Your flight may be routed via a connecting city, but you are not permitted to "stop over" or stay in that city. If you wish to buy other type of tickets (such as student and labor tickets), please contact our customer service team ( Email : [email protected] ) for enquiry and reservation.
Q9 : How can I make special requests such as special meals, seat assignment or mileage?
We can make special requests toward airlines on behalf of the guests, however, please be informed that all requests are on request basis only and Airlines reserve right for final decision. Please be informed that some airlines will not accept for any request less than 24-48 hours before your departure. For Inserting "Mileage membership number" into booking, please contact our customer service team ( Email : [email protected] ) to enter the membership number for the ticket. Please be informed that not all fares are entitled to mileage accrual or upgrade. Please check with the airline for more details.
Q10 : How will I be charged?
A : The airfares quoted are exclusive of taxes and charges. A summarized amount including all taxes and charges will be provided before payment page. Please note that some airports charge departure taxes that are payable in local currency at those airports. These taxes are not included in your price. It is passengers' responsibility to pay at those airports in local currency.
Q11 : How to calculate for the child fare ticket? Who is eligible for buying child or infant fare ticket?
A : Child ticket is valid only for 2 - 11 years old children and infant ticket is valid for infant aged less than 2 years old.
For passengers who are already over 12 years old on/before their return date, they have to purchase the air ticket at adult fare; for passengers aged over 2 years on/before their return date, they have to purchase a child ticket.
Q12 : Can I change my flight booking?
A : Once online transaction is completed successfully, the reservation is made immediately and air ticket will be issued instantly. All changes must be followed the “Fare Rules” of tickets. Please be informed that owing to fare rule, on top of the airline penalties, TravelLiker.com will charge administrative fee of HKD 500 per ticket as rebooking fee.
For submission of your date change request at least 3 working days before departure. Please kindly contact our customer service team ( Email : [email protected] ) for immediate assistance if you need to change travel date within 3 days before departure.
In addition, all changes must be made at least one working day before original departure; otherwise, Airlines will charge you an extra no-show fee or ticket will be considered as used. So, please kindly contact airlines directly for assistance in the event of non-office hours, public holidays.
Q13 : Can I cancel my flight booking?
A : Once online transaction is completed successfully, the air reservation is made immediately and air ticket will be issued instantly. All cancellation must be followed the “Fare Rules” of tickets. For submission of your ticket cancellation, request at least 3 working days before departure. Please kindly contact our customer service team ( Email : [email protected] ) for immediate assistance if you need to cancel your flights within 3 days before departure. So, please kindly contact airlines directly for cancellation of flights in the event of non-office hours, public holidays. Please be informed that some special tickets are non- refundable. To proceed for ticket refund, besides of airline penalties based on fare rule, TravelLiker.com Ltd will charge administrative fee of HKD 600 per ticket for cancellation. In addition, please be reminded that all cancellation must be made at least one working day before original departure; otherwise, Airlines will charge you an extra no-show fee or ticket will be considered as used. No refund is allowed. Refund amount will return to customer within 4-6 months, depends on Airline refund period.
Q14 : What should be done if the confirmation page is not displayed?
A : Once your booking is completed, a confirmation page will be shown with our booking confirmation number. We will also email you the receipt to re-confirm your full itinerary.
Q15 : What can I do if my original flight has been changed or cancelled?
A : Airlines may adjust their flight times and schedules according to various reasons such as weather, or operational need. As a courtesy, we will make every attempt to notify you for the changes via email or by phone if your itinerary undergoes a schedule change prior to departure. However, please note all final arrangements are decided by airlines. Thus, we strongly recommend passengers to confirm their flights and check-in location directly with the airlines prior to each departure. Please kindly check your update flight time at your Electronic Ticket Reminder before departure to ensure your journey smoothly. If you are in travel, you may also check the flight status on the website.
Q16 : Do I need to print out the Electronic Ticket for check in purpose?
A : In view of the different immigration rules for different destinations, some of the destinations may need passenger to show their return ticket for immigration purpose. Therefore, we strongly advise passenger to keep a print out for own reference.
Q17 : Can I use the return ticket if I did not use the departure ticket?
A : Please be informed that air tickets have to be used sequence. All tickets which are not in sequence cannot be used and airlines reserve the right to refuse boarding. For details, please contact our customer service team ( Email : [email protected] )
Q18 : Do you provide visas?
A : Passengers are responsible for any required travel documentation. Travel to international destinations almost always requires a visa. Please be aware that transit visas are required at certain airports — even for connecting flights. For most destinations, your passport or travel document must be valid for at least 6 months from your date of return. You should contact the embassy or consulate of the destination to which you are traveling for up-to-date advice on immigration and visa requirements.